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TERMS AND CONDITIONS OF SALE

Last updated 11/02/2025


PURCHASE CONDITIONS 

1. INTRODUCTION

This document (along with any referenced documents) outlines the terms and conditions for using this website and purchasing items through it (hereinafter referred to as the "Terms"). Please review these Terms, our Cookies Policy, and our Privacy Policy (collectively, the "Data Protection Policies") before using this website.

By using this website or placing an order on it, you agree to abide by these Terms and our Data Protection Policies. If you do not agree with any part of these Terms and the Data Protection Policies, please refrain from using this website. These Terms and the Data Protection Policies are subject to change. It is your responsibility to regularly review them, as the applicable Terms and Data Protection Policies will be those in effect at the time of your use of this website or when the contract (as defined below) is formed.

By purchasing any product from this website, you are entering into a contract with us based on these terms.

2. OUR DETAILS

All sales through this website are conducted by Kaaf Trading Ltd, a UK company with registered offices at ==, Company registration number 12784719, hereinafter referred to as "us"/"we"/"our"/"Bilkheyr". You may contact our customer service department via a 24/7 live webchat available on our website.

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide will be processed according to the Data Protection Policies. By using this website, you consent to the processing of such information and confirm that the information you provide is true and accurate.

4. USE OF OUR WEBSITE

By using this website and/or placing any order through it, you agree to:

  • Use the website only for legitimate inquiries or orders.
  • Not make any speculative, false, or fraudulent orders. If we reasonably believe that any such order has been made, we reserve the right to cancel the order and inform the relevant authorities.
  • Provide correct and accurate email, postal, and/or other contact details to us and acknowledge that we may use these details to contact you if necessary (refer to our Data Protection Policies). If you do not provide us with all the required information, we may not be able to complete your order. By placing an order through this website, you confirm that you are at least 18 years old and legally capable of entering binding contracts.

5. SERVICE AVAILABILITY

Items offered on this website are available exclusively for delivery within London. If you wish to order items from another city in the UK or an EU member state outside London, you are welcome to do so; however, please note that the ordered items can only be delivered to a delivery address within London.

6. HOW THE CONTRACT IS FORMED

The information presented in these Terms and the details on this website do not constitute an offer for sale but rather an invitation to treat. A contract regarding any items will not exist between us until your order has been expressly accepted by us, regardless of whether funds have been deducted from your account. In the event that we do not accept your offer, and funds have already been deducted, they will be fully refunded. To place an order, you must follow the online shopping process and click "Place order" to submit it. Subsequently, you will receive an email from us confirming receipt of your order (the "Order Confirmation"). Please note that this does not signify that your order has been accepted. Your order represents your offer to purchase one or more items from us. All orders are subject to acceptance by us, which we will confirm by sending you an email indicating that the item is being dispatched (the "Shipping Confirmation"). The contract for purchasing an item between us (the "Contract") will only be formed when we send you the Shipping Confirmation. The Contract will pertain solely to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obligated to supply any other items that may have been part of your order until the dispatch of those items has been confirmed in a separate Shipping Confirmation.

7. AVAILABILITY OF ITEMS

All orders for items are subject to availability. In the event of supply difficulties or if items are no longer in stock, we reserve the right to provide information on substitute items of equal or higher quality and value, which you can choose to order. If you opt not to order the substitute items, we will reimburse any payments you have made.

8. REFUSAL OF ORDER

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. While we will use reasonable endeavours to process all orders submitted to us, there may be exceptional circumstances that necessitate our refusal to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any third party for withdrawing any item from this website, removing or editing any materials or content on this website, or refusing to process or accept an order after we have received it or sent you an Order Confirmation.

9. DELIVE​RY

Subject to availability (see Clause 7 above), and unless there are exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the delivery date specified therein or, if no estimated delivery date is provided, within a maximum of 30 days from the date of the Order Confirmation. If we fail to deliver the items within 30 days of the Order Confirmation, you may cancel the Contract, and we will reimburse the price paid for the items along with any delivery costs incurred. If our supply of the items is delayed due to an event outside our control, we will notify you as soon as possible and take steps to minimize the delay's impact. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to terminate the Contract and receive a refund for any items you have paid for but not received.

10. UNABLE TO DELIVER

If we are unable to deliver, your items will be returned to our depot. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day. If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.

11. RISK AND TITLE

The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.

12. PRICE AND PAYMENT

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price. The prices on this website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Buying Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted. Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. There is a detailed description of the purchase process in the Buying Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the "My Account" area. Payment can be made by Visa, Mastercard and American Express. To minimise the possibility of unauthorised access, your credit card details will be encrypted. By clicking "Place order" you are confirming that the credit card is yours. Credit cards are subject to validation checks and authorisation by your card issuer, but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

13. BUYING ITEMS AS A GUEST

The functionality of buying items as a guest is also available on this website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a nonregistered user.

14. VALUE ADDED TAX

All purchases done through this website are subject to the statutory Value Added Tax (VAT). In this regard, and pursuant to Chapter I of Title V of the Council Directive 2006/112/EC of 28 November 2006, the place of supply will be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where the items are to be supplied in accordance with the order placed. The prices displayed on this website include VAT.

15. RETURNS POLICY

You may cancel your order for any reason up to 30 days from the date on which you receive the Shipping Confirmation, by notifying us of your decision to cancel using the following contact details: through the live webchat available 24/7 on our website. To meet the cancellation deadline, you must then deliver the items to us so that we receive them within 30 days of the date of the Shipping Confirmation. If you have been charged for any items, we will process a refund, which will include the cost of delivery to the original delivery address (although we will not refund any supplementary delivery costs if you chose an enhanced type of delivery rather than our least expensive type of standard delivery). Please refer to our Returns and Exchanges Policy in our Buying Guide for further information. If we accept your returns later than 30 days from the date on which you received the Shipping Confirmation (we may, but we are not required to), we will refund you by way of voucher. Please note that this does not apply to items which were defective when purchased from us, for which you will be refunded via your original payment method. You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of "Excluded items": Excluded Items 1. Items that have been made to your specifications or clearly personalised. 2. Sealed audio recordings, sealed video recordings or sealed computer software once they are unsealed/unwrapped after you have received them 3. Sealed items that are not suitable for return for health protection and hygiene reasons (e.g. underwear, swimwear, earrings, hosiery, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place. When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items. Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.

16. Returns Methods

  • To return a purchased item, choose one of the free and flexible return options below: 
    a) Returns at any BILKHEYR stores
  • You may return any item purchased through this website at any BILKHEYR store in London. Present the item along with the Shipping Confirmation, saved under your account on our website. The Shipping Confirmation can be shown digitally on your mobile phone or as a printed copy. Neither option will incur additional costs for you. If you do not use either of the free return methods available, you will be responsible for the return costs. We suggest using an established courier and selecting a recorded or guaranteed delivery service when available. If you wish to return items freight collect/cash on delivery, we may charge you any costs incurred in such return. After examining the items, we will inform you if you are eligible for reimbursement. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all items from the relevant parcel are returned. Refunds will be processed as soon as possible, and no later than 14 days from the date on which you notified us of your intention to cancel. However, we may withhold the reimbursement until the items are received back or sufficient evidence of return is provided, whichever is earlier. Refunds will be made using the same payment method you used for the purchase. If we accept the returned items after 30 days from the date you received the Shipping Confirmation, the refund will be made via a credit receipt or voucher. You are responsible for the cost and risk of returning the items to us. For any questions, contact us via the live webchat available 24/7 on our website.

17. Right of Withdrawal

You have the right to withdraw from your order within 14 days without giving any reason, except for 'Excluded Items'. The withdrawal period starts from the day of delivery of the last item(s) in your order. The easiest way to exercise your right of withdrawal is to contact us via the live webchat available 24/7 on our website and return the goods using the return methods described above. It is sufficient to notify us of your decision to withdraw before the withdrawal period expires. You may use the model cancellation form in the Appendix to these terms, although it is not obligatory. If you ordered items from outside the United Kingdom or the Isle of Man from another EU member state via this website:

·         The provisions of Clause 15 apply regarding withdrawal, returns, and exchanges.

·         We are not obligated to repay shipping costs to destinations other than the original UK/Isle of Man delivery address, nor will we repay return costs from destinations outside the United Kingdom or Isle of Man, except for defective items, where "Returns of Defective Items" applies.

18. Effects of Withdrawal

·                         We will refund all payments received from you, including delivery costs to the original delivery address (excluding supplementary delivery costs for enhanced services), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. Refunds will use the same payment method as your original order, without extra fees. We may withhold the refund until we have received the items back or you have provided evidence of return, whichever is earlier. Items must be sent back without undue delay, within 14 days from the day you notify us of your decision to withdraw. Please use the return methods described above. If you do not use these methods, you will bear the cost of returning the items. You are liable for any diminished value resulting from handling the items beyond what is necessary to establish their nature, characteristics, and functioning.

19. Liability and Disclaimers

·         Nothing in these Terms excludes or limits our liability for:

·                          1. Death or personal injury caused by our negligence.

·                          2. Fraud or fraudulent misrepresentation; or

·                          3. Any matter for which it would be illegal or unlawful to exclude or limit liability.

·         We are responsible for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for foreseeable loss or damage that results from breaking the contract or failing to use reasonable care and skill.

·         We do not accept liability for business losses. Items are supplied for domestic and private use only.

·         Due to potential errors in digital information storage and transmission, we do not warrant the accuracy and security of information obtained from our website unless expressly stated.

·         We have a duty to supply items in conformity with the contract, stating that items:

·                          1. Comply with descriptions and possess presented qualities.

·                          2. Are fit for normal purposes; and

·                          3. Exhibit quality and performance expected of such items.

·         Items sold often contain natural material characteristics and should not be considered faults. Natural variations should be expected.

·         Intellectual Property

·                         All intellectual property rights in materials or content on this website remain with us or our licensors. Use of this material is permitted only as authorized by us or our licensors. This does not prevent using the website to make copies of order or contract details.

·         Viruses, Hacking and Other Cybercrimes

·         You may not misuse this website/app by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You will not attempt to gain unauthorized access to this website/app, the server hosting this site/app, or any other server, computer, or database connected to our website. You undertake not to attack this website via a denial-of-service attack or a distributed denial of service attack. Breaching this provision may constitute a criminal offense under applicable regulations. We will report any such breach to the relevant law enforcement authorities and cooperate with them to disclose the identity of the hacker. In the event of such a breach, your right to use this website/app will cease immediately. We will use reasonable care and skill to ensure that this website and app are safe, secure, and free from bugs, viruses, and other defects. Except to the extent that it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus, or any other software or material that is malicious or technologically harmful to your computer, equipment, data, or material resulting from the use of this website/app or from the downloading of contents thereof or of such contents to which this website/app redirects.

·         Links from Our Website

·         We may have links from our website to other third-party websites and materials; such links are provided exclusively for information purposes, and we do not have any control over the contents of such websites or materials. Accordingly, we accept no liability for any loss or damage that may arise from the use of such links.

·         Written Communications

·         Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications provided to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

·         NOTICES

·         All notices given by you to us should be sent by post to Kaaf Trading Ltd., 506 Bailey Tower, 13 Martineau Square, London, England, E1 1BN. Subject to the provisions of Clause 23, we may issue notices to you via the e-mail or postal address provided at the time of order placement. Notices will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days following the posting date of any letter. To prove the service of any notice, it will suffice to demonstrate that the letter was correctly addressed, stamped, and posted, or that the e-mail was sent to the specified e-mail address of the recipient.

·         TRANSFER OF RIGHTS AND OBLIGATIONS

·         The Contract between you and us is binding upon both parties and our respective successors and assigns. You may not transfer, assign, charge, or dispose of the Contract, or any rights or obligations arising from it (except for our guarantee), without prior written consent from us. However, you may transfer our guarantee regarding defective products, as stated in clause 16, to a person who has acquired the item. We may require reasonable evidence from the transferee that they are now the owner of the relevant item, such as proof of purchase or a chain of letters transferring the benefit of the guarantee. We reserve the right to transfer, assign, charge, sub-contract, or dispose of the Contract, or any rights or obligations arising thereunder, at any time during its term. Any such transfer will not affect your statutory rights as a consumer or alter any warranty or guarantee provided by us.

·         EVENTS OUTSIDE OUR CONTROL

·         We will not be liable for any failure or delay in performing our obligations under the Contract caused by events beyond our reasonable control. Such events include, but are not limited to:

·         Strikes, lockouts, or other industrial actions.

·         Civil commotion, riot, invasion, terrorist attack or threat thereof, war (declared or undeclared) or preparation for war.

·         Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.

·         Impossibility of using railways, shipping, aircraft, motor transport, or other means of public or private transport.

·         Impossibility of using public or private telecommunications networks.

·         Acts, decrees, legislation, regulations, or restrictions of any government.

·         Shipping, postal, or other transportation strikes, failures, or accidents.

·                         Our performance under any Contract is considered suspended for the period during which any such event continues, granting an extension of time for performance. We will make reasonable efforts to end the event or find a solution to perform our contractual obligations despite the event.

·         WAIVER

·         If we fail at any time to insist upon strict performance of any of your obligations under the Contract or these Terms, or if we fail to exercise any rights or remedies available to us, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver by us of any terms shall be effective unless explicitly stated as a waiver and communicated to you in writing in accordance with the Notices section.

·         SEVERABILITY

·         If any provision of these Terms or the Contract is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, such term or provision will be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

·         OUR RIGHT TO VARY THESE TERMS

·         We reserve the right to revise and amend these Terms periodically. You will be subject to the policies and Terms in force at the time you use our website or place orders, unless any changes are required by law or governmental authority, in which case, changes will also apply to existing orders.

·         LAW AND JURISDICTION

·         The use of our website and Contracts for purchasing items through it will be governed by English law. Any disputes related to the use of this website, or such Contracts shall fall within the non-exclusive jurisdiction of the English courts. If you contract as a consumer, nothing in this clause will affect your statutory rights.

·         FEEDBACK

·         We welcome your comments and feedback. Please send all feedback and comments via our live webchat available 24/7 on our website. If you, as a buyer, consider your rights have been breached, you can address your complaints via our live webchat. In the unlikely event that our Customer Services team cannot resolve your complaint, and you remain dissatisfied, you may refer your complaint to RetailADR (www.retailadr.org.uk). They can be contacted via post at RetailADR, 12 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW (Tel: +44 203 540 8063), or via email at enquiries@retailadr.org.uk. We will review any complaint passed on to us by RetailADR. If you purchased through our website, you may seek to settle the dispute out of court through the EU online dispute resolution platform at http://ec.europa.eu/consumers/odr/.